Help Center



When do I pay for my order?

Which payment methods do you accept?

Paypal tells me to pay PoppenWorks. Who’s that?

Fraud prevention actions


How do you grade your records?

How long before backordered items can be shipped?

Coloured vinyl/Limited editions

Why are so many records out of stock?

Not in stock. How long does it take before it’s back?

Do you have [Album] by [Artist]?

Do you buy records?

Can you do something about the price?


What is the status of my order?

I’ve placed an order. How long before it ships?

Do you give discounts on big orders?

Can I change or cancel my order?


What are your shipping rates?

My order got returned to you. What do I do?

How long does shipping take?

Do you ship worldwide?

The "Split shipment in 2" shipping option

How do you ship your records?


There’s something broken in the description

You keep saying “we”. Aren’t you a one-man show?

The description or image for a certain album is not correct.